Refund policy

Return and Refund Policy

Last updated: October 1, 2026

At ROVENS, customer satisfaction is important to us. We want you to feel confident when shopping with us.

If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

To qualify for a voluntary change-of-mind return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging where reasonably possible.

  • You must provide your order number or proof of purchase.

This voluntary return policy does not limit any mandatory consumer rights available under applicable law.

2. How to Request a Return

To initiate a return, contact us at:

help@rovens.co

Please include:

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos, if the item is damaged or defective

Our support team will provide the next steps and return instructions.

Please do not send products to an address without receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at help@rovens.co.

Include your order number and photographs of the issue where possible.

We will review the matter and arrange an appropriate resolution, which may include a replacement, repair, refund, or other remedy as required by applicable law.

4. Refunds

Once your return has been received and assessed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on your payment provider.

5. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

For damaged, defective, or incorrect products, ROVENS will cover reasonable return costs where required by applicable law.

6. Non-Returnable Items

Certain products may be excluded from voluntary returns where legally permitted, including:

  • Personalized or custom-made products

  • Sealed products that cannot be returned for health or hygiene reasons once unsealed, where the legal exception applies

  • Products damaged through misuse

These exclusions do not affect mandatory consumer rights.

7. Contact Us

ROVENS Customer Support

Email: help@rovens.co

We aim to respond within 24–48 business hours.

Thank you for choosing ROVENS.